Refund & Cancellation Policy
Last updated: 13 October 2026. This policy covers every paid product on groteins.com: the Diet Plan Generator, the Workout Plan Generator and the Vrat & Ramzan Diet Plan.
Groteins sells digital products. When you pay, you get an access code by email, usually within a minute or two. You use that code on our website to create your personalised plan as a PDF. Nothing is shipped to you, and there is no subscription or auto-renewal.
| Product | Price | What the code gives you | Valid for |
|---|---|---|---|
| Diet Plan, Individual | ₹49 | 1 plan | 30 days |
| Diet Plan, Professional | ₹499 | 50 plans | 180 days |
| Workout Plan, Individual | ₹29 | 1 plan | 30 days |
| Workout Plan, Professional | ₹299 | 49 plans | 180 days |
| Vrat & Ramzan Diet Plan | ₹99 | 1 plan | 30 days |
Buying again with the same email adds plans to your existing Diet or Workout code. Each payment is one purchase, and refunds are worked out purchase by purchase.
If you change your mind, you can get a full refund of a purchase when both of these are true:
For a single-plan code, this simply means you haven't made your plan yet. For a coach (Professional) code, we look at your most recent purchases first. A purchase is refunded when all of its plans are still unused. Those plans are then taken off your code, and any plans left from older purchases keep working. If every purchase on the code is refunded and nothing was used, the code is closed.
Example: a coach bought 50 diet plans a month ago and another 50 plans 3 days ago, and has used 10 plans in total. The newer purchase is refunded in full (₹499), and the code keeps the remaining 40 plans.
For your safety, some plans are not made, for example a diet plan for someone on dialysis or under 18, a Vrat & Ramzan plan for someone with kidney disease, during pregnancy with diabetes or with poorly controlled diabetes, or a kidney-disease diet plan bought for yourself (these are made only through a nutrition professional). The full list is in our Terms, section 6A. In these cases your code is never used, and you can take a full refund at any time before the code expires, not only within 7 days. The form shows you the refund button straight away.
Once a plan has been made, that plan can't be refunded, because it has already been created for you and sent to you. The exception is a plan that was faulty because of an error on our side: write to us within 7 days and we will fix it or refund it. Unused purchases older than 7 days are not refunded, but the code keeps working until it expires.
You can also email hello@groteins.com with your access code, the email you paid with and your payment ID. We reply within 2 working days.
Most refunds are started immediately through our payment processor, Cashfree Payments. If a refund needs to be done by hand, we start it within 2 working days and email you when we do.
After a refund starts, the money goes back to the same account or method you paid with. UPI refunds often arrive within minutes or hours. Card and net banking refunds usually take 5 to 7 working days, depending on your bank. If you don't see it after 7 working days, write to us and we will share the refund reference so your bank can trace it.
There are no subscriptions, so there is nothing to cancel later. To cancel a purchase you haven't used, simply ask for a refund as described above. A refunded code (or the refunded plans on it) can no longer be used.
Questions or complaints about a refund: hello@groteins.com. You can also write to our Grievance Officer (see our Privacy Policy, section 14). Nothing in this policy limits your rights under the Consumer Protection Act, 2019. This policy forms part of our Terms & Conditions.